Terms of service

1. Use of the Platform

These Terms & Conditions (“Terms of Use”) govern your access to and use of the website www.theglowmonk.com (“Website”, “Site” or “Platform”) along with all related policies, including our Privacy Policy, as amended from time to time.

This Platform is owned and operated by Glowmonk Skincare Private Limited (“Glow Monk”, “We”, “Us”, or “Our”), a company incorporated under the Companies Act, 2013, India.

By accessing, browsing, or using this Platform, you agree to be bound by these Terms of Use and all applicable policies, whether or not you have read them. If you do not agree, please discontinue use of the Platform immediately.

You are responsible for ensuring that your access to the Platform and its contents complies with all applicable laws in your jurisdiction.

Glow Monk reserves the right to modify or update these Terms at any time without prior notice. Changes become effective immediately upon posting on the Website. Continued use constitutes acceptance of such changes.

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2. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy governs how we collect, use, store, and protect your information.

By using this Site, you consent to the collection and use of your information in accordance with our Privacy Policy.

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3. Eligibility & User Account

This Platform is intended for individuals 18 years and above. Any use by minors is assumed to be under parental or guardian supervision.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Glow Monk shall not be liable for any loss resulting from unauthorized account access.

We reserve the right to suspend, restrict, or terminate accounts at our discretion if these Terms are violated.

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4. Product & Service Information

We strive to ensure that all product descriptions, images, pricing, and availability information on the Platform are accurate. However, we do not guarantee that all information is complete, current, or error-free.

Product images are for representational purposes only and may vary from the actual product.

Glow Monk reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice, including after an order has been placed.

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5. Pricing & Payments

Payments on the Platform may be made using:

Cash on Delivery is currently not available. Glow Monk reserves the right to add, remove, or restrict payment methods at its discretion.

All payments are processed through secure third-party payment gateways. Glow Monk is not responsible for payment gateway failures beyond its control.

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6. Product Recommendations

Any product recommendations or suggestions displayed on the Platform are for informational purposes only and do not constitute professional, medical, or dermatological advice.

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7. User Content

Users may submit reviews, feedback, testimonials, images, or other content (“User Content”).

You agree that:

By submitting User Content, you grant Glow Monk a non-exclusive, royalty-free, worldwide, irrevocable license to use, reproduce, display, distribute, and modify such content across its platforms.

Glow Monk reserves the right to remove or refuse any User Content without notice.

Content Removal

If you wish to delete your User Content, email contact@theglowmonk.com with:

Requests may take up to 30 business days to process.

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8. Third-Party Links

The Platform may contain links to third-party websites or services. Glow Monk does not control or endorse such websites and is not responsible for their content, policies, or practices.

Accessing third-party links is at your own risk.

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9. Intellectual Property Rights

All content on this Platform—including text, images, logos, designs, graphics, videos, and software—is the exclusive property of Glowmonk Skincare Private Limited and is protected under applicable intellectual property laws.

No part of the Site may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

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10. Limited License

Glow Monk grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only.

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11. Disclaimer

The Platform and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

Glow Monk makes no warranties regarding accuracy, reliability, suitability, or uninterrupted access. Any reliance on information provided is at your own risk.

Information related to skincare, beauty, or wellness is general in nature and not intended as medical advice. Users should consult qualified professionals for specific concerns.

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12. Limitation of Liability

To the maximum extent permitted by law, Glow Monk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.

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13. Termination

Glow Monk may suspend or terminate your access to the Platform at any time without notice for violation of these Terms.

Termination shall not affect obligations incurred prior to termination.

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14. Indemnity

You agree to indemnify and hold harmless Glow Monk, its directors, employees, affiliates, and partners from any claims, damages, losses, or expenses arising from your misuse of the Platform or violation of these Terms.

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15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts in India shall have exclusive jurisdiction.

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16. Site Security

You are prohibited from attempting to breach or compromise the security of the Platform. Any such attempt may result in legal action.

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17. Entire Agreement

These Terms constitute the complete and exclusive agreement between you and Glow Monk regarding use of the Platform.

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18. Contact Information

Customer Care

📧 Email: contact@theglowmonk.com

📞 Phone: +91 91488 22720

Contact Hours:

Monday to Saturday: 9:00 AM – 6:00 PM

Sunday: Closed