Refund policy

At Glowmonk, we strive to ensure the satisfaction of our customers. Please review our return and refund policy to understand your rights and responsibilities when availing our services or purchasing our products.
 
Eligibility for Returns
    •    Products can be returned within 2 days from the date of purchase if they meet the following conditions:

    •    The item is unused, unopened, and in its original packaging.
    •    The item is not damaged, and all original tags/labels are intact.
    •    Proof of purchase (receipt or invoice) is provided.
 
Non-Returnable Items
    •    Certain items or services are non-returnable, including:

    •    Opened or used products.
    •    Personalized, customized, or perishable goods.
    •    Gift cards or promotional items.
    
Refund Process
 
    •    Refunds are processed once the returned product has been inspected and approved by our team.
    •    Approved refunds will be issued via the original payment method within 7 business days. It may take 2-3 additional business days for the amount to reflect in your account.
    
Shipping Costs
    •    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    •    Original shipping charges are non-refundable.
 
How to Request a Return or Refund
    •   Share an email to our customer support team at contact@theglowmonk.com with your order number, reason(s) for cancellation or return and the image of received product(s) Once your request is received, we shall initiate and schedule the return process.
Please note that we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. In case of a refund is approved upon return of product, please allow us up to 7 business days to process the refund to you