Privacy policy
At Glowmonk Skincare Private Limited (“Glow Monk”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from www.theglowmonk.com (“Website” or “Site”). This Policy should be read together with our Terms & Conditions.
By accessing or using our Website, you agree to the terms of this Privacy Policy.
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1. Information We Collect
You may browse our Website without providing personal information. However, when you place an order, create an account, subscribe, contact us, or participate in surveys or promotions, we may collect the following information:
Personal Information
• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
Automatically Collected Information
• IP address
• Browser type and device information
• Pages visited and browsing behaviour
• Location data (approximate)
Payment Information:
Glow Monk does not store or process credit/debit card or banking details. All payments are securely processed through authorized third-party payment gateways.
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2. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Communicate order confirmations, shipping updates, and customer support responses
• Improve our Website, products, and services
• Personalise your shopping experience
• Send promotional content, offers, or product updates (only if you opt in)
• Conduct internal analysis, research, and surveys
• Comply with legal and regulatory obligations
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3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve Website functionality and performance
• Remember your preferences
• Analyse site traffic and usage patterns
Cookies do not access data stored on your device. You may disable cookies through your browser settings; however, some features of the Website may not function properly.
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4. IP Address Information
Your IP address may be collected for system administration, security monitoring, and aggregated analytics. IP addresses do not personally identify individual users.
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5. Marketing & Communication
Email Communication
If you share your email address, you may receive:
• Transactional emails (order confirmations, shipping updates)
• Promotional emails (product launches, offers, skincare tips)
You may opt out of promotional emails at any time by clicking the “unsubscribe” link or emailing us.
SMS & Calls
If you provide your phone number, you may receive order-related or promotional SMS/calls. We do not send unsolicited messages. Carrier charges may apply.
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6. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
• Logistics and shipping partners
• Payment gateway providers
• IT, marketing, and analytics service providers
• Legal or regulatory authorities when required by law
All third parties are contractually obligated to maintain confidentiality and use information only for authorized purposes.
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7. Analytics & Advertising Tools
We may use third-party tools such as:
• Google Analytics – for website performance and user behaviour analysis
• Meta Platforms (Facebook & Instagram) – for remarketing and advertising
These platforms operate under their own privacy policies. You may opt out of Google Analytics using the official opt-out browser add-on.
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8. Data Security
We use commercially reasonable security measures, including SSL encryption, to protect your personal information.
However, no method of transmission over the Internet is completely secure. By using our Website, you acknowledge and accept this risk.
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9. Storage & Data Retention
Your data is stored on secure servers located in India and retained only for as long as necessary to fulfil business or legal purposes.
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10. Your Responsibilities
To protect your privacy, please:
• Keep your login credentials confidential
• Log out after accessing your account on shared devices
• Use updated antivirus and security software
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11. Access, Update & Withdrawal of Consent
You may:
• Review or update your personal information
• Withdraw consent for marketing communications
To do so, email us at contact@theglowmonk.com.
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12. Children’s Privacy
Our Website is intended for individuals aged 18 years and above. We do not knowingly collect data from minors.
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13. Changes to This Privacy Policy
Glow Monk reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.
We encourage users to review this page periodically.
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14. Limitation of Liability
Glow Monk shall not be liable for any loss or damage arising from unauthorized access, technical failures, or data breaches beyond reasonable control, unless caused by gross negligence.
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15. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or data handling practices, contact us at:
Glowmonk Skincare Private Limited
📧 Email: contact@theglowmonk.com
📞 Phone: +91 91488 22720
🌐 Website: www.theglowmonk.com
